Airport Assistance Services

When several charters land together, security and immigration lines can grow fast. AirportAssist routes you through expedited lanes when the airport makes them available, so the whole clearance process feels shorter and less stressful.

We meet you with a name-board at curbside or at an agreed indoor point and take you through check-in or arrival steps. That means no wandering, and no “which line is mine” moments; we hand you off directly to your transfer or lounge.

Counters shift with charter schedules, and that confuses many travellers. We bring you to the correct desk, have documents ready, handle bag tags, and keep things moving — so you stand in the right place at the right time.

The Pearl Lounge is a recognised option airside in Terminal 1 and provides Wi-Fi, refreshments and a calmer place to reset. If you’re eligible through membership or paid entry, we escort you in and bring you back before boarding.

For a quieter, more private flow we manage discreet routing and liaise with ground staff. The idea is to reduce contact points and shrink waiting time for executives and those who want fewer interruptions.

We pre-arrange wheelchairs and help with strollers, and we pace the route for seniors with seat breaks built in. Families stay together; no one gets split across queues or left behind.

Porters meet you at curb or carousel depending on arrival or departure and move heavy or awkward bags for you. On departures, bags go from vehicle to counter; on arrival, they travel from belt to car — immediate handoffs keep things tidy.

If you’re connecting through HRG, we map the shortest route, check documents, and keep time buffers to avoid rushes. We watch gate changes and pivot early so you don’t end up sprinting between piers.

Flights shift, gate assignments flip. We monitor airline pushes and airport boards, and if rebooking is needed we work with the airline counters to explore alternatives. You stay calm while we do the running.

• Confirm Your Terminal: Terminal 1 handles most international and charter flights, Terminal 2 takes some domestic and occasional charters. Knowing the right one cuts minutes and stress from your transit.
• Allow Buffer During Charter Banks: Peak periods bring several flights together and queues grow quickly. Add extra time during high season.
• Use Fast-Track When Active: If priority lanes are open, use them to shave off waiting time at security and immigration.
• Separate Tickets Mean Recheck Time: Collect and re-check bags if flights aren’t on the same ticket; allow at least two hours for immigration and re-checking luggage.
• Watch Airline Apps & Airport Screens: Use both for alerts; AirportAssist will monitor as well.
• Buy Water & Snacks Early: Many outlets operate according to flight banks; pick up essentials right after security.
• If Moving Terminals: Use shuttle or taxi instead of walking under the sun.
• Families: Consider porter + meet & greet for smoother transfer with kids and luggage.
• Plan for Bus-Boarding at Remote Stands: Some departures use buses; we’ll place you in the correct queue on time.
• Keep Essentials on You: Passport, phone, charger, and medication should be in one pouch.